Man with Van Battersea Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Battersea provides removal, transport and related services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, firm or company who requests or receives the services.
We, us, our means Man with Van Battersea as the provider of removal and transport services.
Services means any removal, transport, loading, unloading, packing, unpacking, furniture assembly or related services we agree to provide.
Vehicle means any van or other vehicle used to provide the services.
Goods means the items, belongings or property which are the subject of the services.
Contract means the legally binding agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
We provide man and van, house and flat moves, small removals, office moves, student moves, item collection and delivery, and related loading and unloading services within our usual service area and to other destinations as agreed.
The specific services, locations, dates, times, vehicle size and staffing level will be set out in your booking confirmation. Any additional services requested on the day are subject to availability and may incur additional charges.
3. Booking Process
All bookings are subject to availability and are not confirmed until we have accepted your request and you have acknowledged our quotation or booking confirmation.
When you make an enquiry, you must provide accurate information, including but not limited to:
Full collection and delivery addresses.
Property access details, such as floor level, lift availability and parking restrictions.
The approximate volume, nature and value of the goods.
Any particularly heavy, bulky or fragile items.
Any items that may require special handling or dismantling.
Your preferred date and time for the move and any timing restrictions.
We may provide an estimated price based on the information supplied. We reserve the right to amend the price if the information you provide is incomplete, inaccurate or changes prior to or during the provision of the services.
The contract is formed when we issue written confirmation of the booking, which may be by message or other written format, and you accept it. You are responsible for checking that all details in the confirmation are correct and for informing us promptly of any errors.
4. Prices and Payment Terms
Our charges may be based on hourly rates, fixed prices, distance, volume or a combination of these, as specified in your quotation or booking confirmation.
Unless otherwise stated, prices do not include tolls, parking charges, congestion charges, storage fees, packing materials or additional services requested on the day. These will be added to the final bill where applicable.
We may require a deposit to secure your booking. Any deposit requirements will be stated at the time of booking. Deposits are generally non-refundable unless we cancel the booking, in which case we will refund any deposit paid.
Payment is due in accordance with the terms stated in your confirmation. We may request full payment in advance, on arrival, or immediately on completion of the services. Where account facilities have been agreed in writing, different payment terms may apply.
If payment is not made when due, we reserve the right to withhold or suspend services and to apply reasonable charges for waiting time, storage or rescheduling. We may also charge interest on any overdue amounts at the statutory rate from the due date until payment is received in full.
5. Client Responsibilities
You are responsible for:
Ensuring that you have authority to enter into the contract for the goods and that the goods belong to you or you have the owner’s permission to move them.
Providing safe and adequate access to the property and ensuring that stairways, lifts, corridors and doorways are suitable for the goods to be moved.
Arranging suitable parking for the vehicle at both collection and delivery points, and for paying any associated charges or fines unless otherwise agreed.
Packing the goods safely and appropriately, unless we have agreed to provide packing services.
Removing and securing any personal, valuable or delicate items that you do not wish us to handle.
Being present or ensuring that an authorised representative is present at the collection and delivery addresses throughout the move to direct our staff and sign relevant documents.
Checking the premises at the end of the move to ensure nothing has been left behind.
6. Excluded Items and Dangerous Goods
We do not accept liability for and may refuse to transport:
Cash, jewellery, watches, precious metals, securities or financial documents.
Collections, artworks or antiques of high value unless specifically declared and agreed in writing prior to the move.
Prohibited, illegal or dangerous items, including but not limited to explosives, firearms, ammunition, flammable liquids, gases, toxic substances, or any goods which may cause damage or pose a risk to our staff, property or the public.
Perishable or temperature-sensitive goods, plants, animals or other living organisms.
If you submit any such items without our knowledge or consent, we shall not be liable for loss or damage to them and you shall indemnify us against any claims, damages or expenses arising from their transport or disposal.
7. Cancellations and Changes
If you need to cancel or amend your booking, you must notify us as soon as possible in writing or by other agreed communication.
We may apply the following cancellation charges, unless otherwise stated in your booking confirmation:
No cancellation fee for cancellations made more than 48 hours before the scheduled start time, other than any non-refundable deposit or payments for bespoke services already provided.
A reasonable percentage of the quoted price for cancellations made between 24 and 48 hours before the scheduled start time.
Up to the full quoted price for cancellations made less than 24 hours before the scheduled start time or where we attend the property and are unable to proceed for reasons beyond our control.
Changes to the date, time, addresses, scope of services or volume of goods are subject to availability and may result in a revised quotation or additional charges. If we cannot accommodate the requested changes, the original booking will remain in place unless cancelled in accordance with these terms.
8. Delays and Access Issues
We will use reasonable efforts to arrive at the agreed time; however, timings are estimates only and may be affected by traffic, weather, road closures, vehicle breakdowns or other circumstances beyond our reasonable control. We shall not be liable for any loss or inconvenience resulting from delays of this nature.
If we are delayed in starting the services due to issues with access, parking, keys, or your failure to be present at the agreed time, we may charge waiting time at our standard hourly rate and extend the estimated completion time accordingly.
If the property is not ready, the goods are not packed as agreed, or there are additional items or access difficulties not previously disclosed, we may either adapt the services and charges to reflect the additional work or, if necessary, refuse to proceed and treat this as a cancellation by you.
9. Liability and Insurance
We will take reasonable care in handling and transporting your goods. Our liability for loss of or damage to goods arising from our negligence or breach of contract is limited as set out in this section.
Unless otherwise agreed in writing, our maximum liability per incident or series of connected incidents is limited to a reasonable amount in line with standard removal industry practice, having regard to the charges paid for the services.
We will not be liable for:
Loss or damage arising from your failure to pack goods safely, unless we have provided the packing service.
Normal wear and tear, minor scratches, scuffs or dents that may occur despite reasonable care, especially to items with pre-existing damage.
Damage to furniture or goods made of weak, fragile or self-assembly materials that are not designed to be moved once assembled, unless we have specifically agreed special handling arrangements.
Loss of or damage to the contents of boxes, drawers or containers that we have not packed.
Loss or damage caused by atmospheric or climatic conditions, including damp, mould, rust or temperature variations.
Loss of data, digital content, software or business interruption arising from the movement of computers or electronic devices.
Any indirect or consequential loss such as loss of profit, revenue, contracts, opportunity or goodwill.
You must inspect the goods as soon as reasonably possible after completion of the services. Any apparent loss or damage must be reported to us in writing as soon as reasonably practicable, giving full details of the items affected. We may request supporting evidence such as photographs or repair estimates.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded.
10. Damage to Property
We will take reasonable care not to cause damage to the property at collection and delivery locations. You should inform us of any structural issues or vulnerabilities that could affect safe access.
We are not liable for damage to walls, floors, ceilings, fixtures or fittings caused by moving large or heavy items in confined spaces where you have asked us to proceed and the risk of damage is reasonably apparent.
If we cause damage to premises due to our negligence, you must notify us in writing as soon as possible and in any event within a reasonable period after completion of the services. Our liability will be limited to the reasonable cost of repair or cleaning, subject to the overall limits stated in these terms.
11. Waste, Disposal and Regulations
We operate in accordance with applicable waste management and environmental regulations. We are not a general waste disposal company and will only remove items for disposal where this has been expressly agreed in advance as part of the services.
You must not present hazardous, prohibited or regulated waste for removal. Where we agree to take items for disposal, you confirm that you have full authority to dispose of them and that they do not contain confidential or sensitive data unless this has been discussed and agreed.
Additional charges may apply for the disposal of bulky items, electrical goods, mattresses, construction debris or other materials that require special handling or incur recycling or landfill fees.
If we discover during the services that items intended for disposal include prohibited or hazardous materials, we may refuse to remove them and you will remain responsible for their safe and lawful disposal.
12. Force Majeure
We shall not be in breach of contract or liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. This may include but is not limited to severe weather, accidents, road closures, strikes, public disturbances, acts of terrorism, epidemics, pandemics, or interruption of utilities.
Where a force majeure event occurs, we will notify you as soon as reasonably possible and, where practicable, agree a revised date or time for the services. If the event continues for a prolonged period, either party may cancel the affected services without liability, other than for sums already due for services performed.
13. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of the services, you should raise the issue with our staff on the day wherever possible so that we can try to resolve it immediately.
If the matter is not resolved on the day, you should submit a written complaint to us as soon as reasonably practicable, setting out full details of your concerns. We will review your complaint and respond within a reasonable time, requesting any further information we may need.
We aim to resolve complaints amicably. If a dispute cannot be resolved through our internal process, either party may consider using mediation or other forms of alternative dispute resolution where appropriate, although this is not compulsory.
14. Data Protection and Privacy
We will collect and use your personal information for the purposes of handling enquiries, providing quotations, managing bookings, delivering services, processing payments and dealing with complaints or queries.
We will take reasonable steps to keep your personal information secure and will only retain it for as long as necessary for the purposes for which it was collected, or as required by law.
We may share your information with our staff, drivers and contractors where necessary to provide the services, and with payment processors, insurers or regulatory bodies where required. We will not sell your personal data to third parties.
15. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract. Any material changes will normally be published on our website or made available on request.
No variation to these terms will be binding unless agreed in writing by us. Our staff and drivers are not authorised to agree any changes or make any representations that conflict with these Terms and Conditions.
16. Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with the contract or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the contract or these Terms and Conditions.
By confirming a booking with Man with Van Battersea or by allowing our staff to commence the services, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.
