Man with Van Battersea Privacy Policy

This Privacy Policy explains how Man with Van Battersea collects, uses, stores and protects personal data relating to customers and prospective customers in the Battersea area. It also explains your rights under data protection law, including the UK General Data Protection Regulation and related legislation. This Privacy Policy applies to all Man with Van Battersea customers and enquirers within our service area.

Who we are and scope of this policy

Man with Van Battersea is a local transport and removals service provider. In the course of providing our services, we act as a data controller for the personal data of customers, prospective customers and, where applicable, their representatives. This Privacy Policy covers personal data collected through enquiries, quotations, bookings, service delivery and general communication with you in connection with our services.

By using our services or by contacting us with an enquiry, you acknowledge that you have read and understood this Privacy Policy.

Types of personal data we collect

We only collect personal data that is relevant and necessary for the purposes set out in this Privacy Policy. The types of personal data we may collect include:

Identification and contact details, such as your full name, postal address, collection and delivery addresses, and preferred contact details.

Booking and service information, such as dates and times of moves, collection and delivery locations, property access details, parking information, inventory descriptions and any instructions you provide.

Communication records, such as information you provide when you contact us for a quotation, make a booking, request changes or provide feedback or complaints about our service.

Payment and transaction information, such as the amount charged, payment method used and payment status. Card details are not stored by us where payment is processed by an external payment provider.

Technical and usage information where relevant, such as basic information about how you interact with our online presence, including date and time of contact and device or browser type, if available.

How we collect personal data

We collect personal data directly from you when you:

Make an enquiry about our services.

Request or accept a quotation.

Confirm or amend a booking.

Communicate with us by phone, online form or other methods.

Provide feedback or submit a complaint.

We may also receive personal data indirectly where another person acts on your behalf, for example a relocation coordinator, family member or business contact arranging services for you. Where this occurs, we expect that person to have your authority to share your information with us.

Lawful bases for processing your personal data

We process your personal data only where we have a lawful basis under data protection law. Depending on the context, the lawful basis will usually be one or more of the following:

Contract: We process your personal data when it is necessary to enter into, or perform, a contract with you. This includes providing quotations, managing bookings, delivering moving and transport services and handling payments, cancellations or changes.

Legal obligation: We may process your data where necessary to comply with legal obligations, including tax, accounting and record-keeping requirements or cooperating with lawful requests from regulatory or law enforcement authorities.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. Examples include managing our relationship with you, improving our services, maintaining security and handling queries or potential disputes.

Consent: In limited situations, we may rely on your consent, for example where we wish to send you certain marketing communications that go beyond our legitimate interests. Where processing is based on consent, you can withdraw your consent at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

To respond to your enquiries and provide quotations.

To set up, manage and fulfil your bookings.

To communicate with you about your move, including any changes or issues.

To process payments and maintain financial records.

To manage our relationship with you, including handling feedback and complaints.

To plan and improve our services and operations.

To meet our legal and regulatory obligations and to protect our rights, property and safety and that of our customers and staff.

Data sharing and processors

We treat your personal data as confidential and will not sell or rent it to third parties. However, we may share personal data with selected third parties where necessary for the purposes set out in this Privacy Policy, including:

Service providers and data processors that support our operations, such as payment processors, accounting or invoicing services, secure data storage and, where necessary, subcontracted drivers or helpers who assist with your move.

Professional advisers such as accountants or legal advisers, where necessary for business administration, legal compliance or to establish, exercise or defend legal claims.

Public authorities or law enforcement agencies, where we are required or permitted to do so by law.

Where we use third party processors, they are only allowed to process your personal data on our documented instructions, must keep it secure and are not allowed to use it for their own purposes.

Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting or reporting requirements. In many cases, this will mean we keep your personal data for a certain period after your last interaction with us.

In general, we may keep booking and transaction records, including associated personal data, for up to several years in order to comply with tax and accounting obligations and to handle any potential queries or disputes. Communication records such as emails or messages may be retained for a similar period as part of our service and business records.

When personal data is no longer required for these purposes, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.

International transfers

Our services are primarily provided within the Battersea area, and we aim to keep personal data within the United Kingdom or the European Economic Area where possible. If it becomes necessary to transfer personal data to a country outside this area, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or other mechanisms approved under data protection law, to protect your rights and freedoms.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those who have a business need to know it and taking reasonable steps to ensure that staff and contractors understand their privacy responsibilities.

While we take reasonable and proportionate steps to secure your information, no transmission or storage system can be guaranteed as completely secure. You should also take care when sending personal data to us and avoid including unnecessary sensitive information.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Battersea customers in our area, subject to certain limitations and exemptions:

Right of access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you may request the deletion of your personal data, for example where it is no longer needed for the purposes for which it was collected, or you withdraw consent where consent was the only lawful basis.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests or for direct marketing.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format, or ask us to transfer it to another organisation where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.

If you wish to exercise any of these rights, you can contact us using the details you already have for Man with Van Battersea. We may need to verify your identity before responding to your request.

Complaints and further information

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom or the country where you live or work.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. The most current version will apply to the personal data we hold about you.