Terms and Conditions for Man With Van Battersea
These Terms and Conditions set out the basis on which Man With Van Battersea, referred to in this document as ???we??�, ???us??� or ???the service provider??�, supplies removal, transport, loading, unloading and related van services to customers, referred to as ???you??� or ???the customer??�. By making a booking, requesting a quote, confirming a job, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing a booking for a man with van Battersea service, as they explain how reservations are made, how payments are handled, when cancellations may apply, and what responsibilities each party has during the job.
These terms are intended to be practical and fair, and to reflect how a Man With Van Battersea service is normally carried out in the UK. They apply to all standard bookings unless we agree otherwise in writing. Nothing in these terms affects your statutory rights as a consumer. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
We may update these terms from time to time to reflect operational, legal or regulatory changes. The version in force at the time of your booking will apply to that booking unless a later amendment is required by law. By continuing to use our services, you acknowledge that you have read and understood the most recent applicable terms for your van with man Battersea booking.
1. Booking Process
A booking is not confirmed until we have accepted it. Enquiries may be made by phone, email, online form, messaging service, or any other channel we make available. Any quotation we provide is based on the information you supply, including the collection and delivery addresses, the type and quantity of items, access conditions, parking limitations, floors, lift availability, dates, times, and any special handling needs. If the information later changes, the price, timing or vehicle requirement may also change.
When you request a quote for a man and van Battersea job, you must provide accurate, complete and honest details. You are responsible for ensuring that access routes are safe and suitable for the planned work, including the availability of parking, loading spaces and any permits that may be required. If our team arrives and finds that the job differs materially from the description given at booking, we may revise the quotation, adjust the schedule, refuse part of the work, or cancel the booking where necessary.
We may ask for additional information before confirming the booking, including photographs, inventory lists, dimensions, or evidence of any fragile, valuable, oversized or hazardous items. If a deposit is required, the booking will remain provisional until that deposit is received in cleared funds. Once confirmed, the agreed service, date, estimated duration, and applicable charges will form the contract for your man with a van Battersea service.
Arrival times are usually scheduled within a time window rather than to the minute. While we will make reasonable efforts to arrive on time, all arrival estimates are subject to traffic, weather, road restrictions, operational delays and circumstances beyond our control. We recommend that you remain available and contactable on the day of the job, and that you have all items ready unless you have booked packing, dismantling or waiting time as part of the service.
2. Pricing and Payments
Charges may be calculated on a fixed-price basis, an hourly basis, a minimum call-out basis, or a combination of these methods, depending on the nature of the service. Any quotation may include labour, vehicle use, fuel, mileage, basic equipment and standard transport time, but it may exclude additional costs such as congestion charges, tolls, ferry fees, parking fees, permit costs, specialist equipment, extra helpers, long carries, stairs, waiting time, or charges arising from inaccurate booking information.
Where prices are given as estimates, they are based on the circumstances known at the time of quotation. If the job takes longer than expected, requires more than one trip, involves heavier or more complex items, or is affected by access problems, then additional charges may apply. We will normally explain any likely cost changes as soon as reasonably possible. Any change to the job scope requested by you during the service may also affect the final price.
Payment is due in full on completion of the service unless we agree a different arrangement in advance. We may require a deposit, card pre-authorisation or partial advance payment to secure the booking. Accepted payment methods may include bank transfer, debit card, credit card, or other methods notified at the time of booking. Unless stated otherwise, all prices are in pounds sterling and may be subject to VAT where applicable. If payment is not made when due, we may charge reasonable recovery costs and interest to the extent permitted by law.
You must ensure that the payment method you provide is valid and that sufficient funds are available. If a third party is paying, you remain responsible for settlement unless we have expressly agreed otherwise in writing. Title to any goods transported does not transfer to us, but our right to be paid for services rendered remains enforceable according to applicable law.
3. Cancellations, Changes and Delays
You may cancel or reschedule a booking by giving us notice as soon as possible. Cancellation fees may apply depending on how much notice is given and whether any costs have already been incurred. Typical costs may include administrative time, vehicle allocation, staff scheduling, fuel, parking, and any third-party charges that cannot be recovered. If you cancel after our team has been dispatched or has arrived at the collection point, a greater proportion of the fee may be payable.
If you wish to change the booking, including the date, time, addresses, item list, or service type, we will try to accommodate the change where possible, but we cannot guarantee availability. Any change may affect the price, and revised terms will apply once the change is accepted. If you are not ready when our team arrives, or if access is not available, waiting time charges may apply. If the delay becomes unreasonable, we may treat the booking as cancelled by you and charge accordingly.
We may also need to cancel or postpone a booking due to vehicle breakdown, unsafe weather, road closures, staff illness, legal restrictions, equipment failure, or other circumstances beyond our reasonable control. In such cases, we will make reasonable efforts to offer an alternative time or a refund of any amount paid for undelivered services. However, we are not liable for losses resulting from delay or cancellation where the cause is outside our control, except where the law requires otherwise.
4. Customer Responsibilities
You are responsible for ensuring that the items to be moved are suitably packed, secured and ready for transport unless packing is included in the agreed service. Fragile items should be protected in appropriate packaging. You must inform us in advance about items that are unusually heavy, delicate, valuable, awkward, hazardous, or requiring specialist handling. We may refuse to move any item that we believe is unsafe, illegal, or unsuitable for transport in a standard van with man Battersea booking.
You must obtain all necessary permissions for access, parking, loading, unloading and use of lifts or communal areas. If permits, passes or authorisations are required, you are responsible for arranging them unless we have specifically agreed to do so. You must also ensure that the origin and destination premises are ready for the move, including cleared pathways and safe working conditions. Children, pets and bystanders should be kept away from areas where loading or unloading is taking place.
Any goods not listed at booking may be refused or charged as additional items. You must not include prohibited or dangerous materials, including flammable liquids, explosives, illegal substances, pressurised containers, live animals, or any item prohibited by transport, environmental or waste law. If you fail to disclose such items and they are discovered during the job, we may stop work immediately and charge any reasonable costs arising from the interruption.
5. Liability and Risk
We will take reasonable care when providing the service, but our liability is limited as set out in these terms and by applicable law. We are not responsible for pre-existing damage, items packed by you, hidden defects, ordinary wear and tear, or damage caused by the nature of fragile goods unless we have been negligent. If you require a particularly high level of protection, you should request suitable packaging or discuss enhanced arrangements before the booking is confirmed.
Our liability for loss or damage to goods will be limited to the lower of the actual repair or replacement cost and any amount reasonably foreseeable at the time of contract formation, subject to any liability caps that may be stated in your quotation or invoice. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.
You should check your own insurance arrangements before the move, especially for high-value belongings, antiques, artwork, electronics, or items with sentimental value. Unless expressly agreed in writing, we do not provide insurance as an insurer; any cover may depend on the terms of our own business insurance and the nature of the job. Claims for loss or damage should be reported promptly, with supporting evidence where possible, so that the matter can be investigated fairly.
We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss arising from delays, unless such liability cannot be excluded by law. Where we are found liable, our responsibility will be limited to the extent permitted by the Consumer Rights Act 2015, the Supply of Goods and Services Act 1982 where applicable, and other relevant UK legislation.
6. Waste, Disposal and Environmental Compliance
If the booking includes removal of unwanted items, rubbish clearance, or disposal of waste, you agree that all waste will be described accurately at the time of booking. We will only remove and dispose of waste in accordance with applicable environmental and waste management laws. The customer must not ask us to transport, deposit, or dispose of controlled or hazardous waste unless this has been expressly agreed and lawful arrangements are in place.
Waste must not contain hazardous substances, asbestos, clinical waste, chemicals, batteries, oils, gas cylinders, paint, solvents, electrical waste requiring special treatment, or any item that requires a licence, special carrier status or a separate transfer procedure unless we have confirmed in writing that we are authorised and willing to handle it. If prohibited waste is found after collection has begun, we may cease work immediately and charge for the time, labour, transport and any safe return or lawful segregation required.
You remain responsible for declaring the nature of the waste accurately. If we are instructed to remove waste from your premises, you warrant that you have the right to dispose of it and that no item removed is stolen, unlawfully held, or subject to retention by a third party. We may ask you to sign a declaration confirming the type and origin of the waste. We may refuse any waste-related booking where compliance cannot be assured.
7. General Provisions
We may use subcontractors or additional workers to provide the service where needed, but we remain responsible for the performance of the contract to the extent required by law. Any estimate of duration, mileage or labour is given in good faith but is not guaranteed unless expressly stated. If any item needs dismantling, assembly or reassembly, this will only be carried out if included in the booking or agreed on-site and may incur an extra charge.
Nothing in these terms limits your statutory rights as a consumer. If any term is deemed invalid by a court or competent authority, that term will be severed and the rest will continue in force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. Any variation to these terms must be agreed by both parties, preferably in writing, to avoid misunderstanding in a Man With Van Battersea service contract.
These terms, together with the quotation, booking confirmation and any written amendments, form the entire agreement between you and us for the relevant booking. You should retain a copy of the quotation and confirmation for your records. By proceeding with a booking, you confirm that you have authority to enter into the contract and to accept these conditions on behalf of yourself or, where relevant, the person or business receiving the service.
8. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights that apply in your favour. If you are a consumer resident elsewhere in the UK, nothing in this clause removes any protections or rights available to you under applicable law.
If a dispute arises, both parties should first try to resolve it in good faith and within a reasonable time. Where possible, concerns should be raised promptly so that matters can be reviewed while records are still available. We aim to deal fairly with any issue relating to a man with van Battersea booking, including disputes about service scope, charges, damage or delays, but legal proceedings may be necessary if agreement cannot be reached.
By using our services, you acknowledge that you have read, understood and accepted these terms in full, including the booking process, payment obligations, cancellation rules, liability limits, waste regulations and governing law provisions. These Terms and Conditions are intended to provide clarity for a professional, reliable and lawful Man With Van Battersea service in the UK.